Frequently Asked Questions
Everything you need to know about your Hammer Films order.
What are your shipping rates and delivery times?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Are your physical media releases region-locked?
Many of our Blu-ray and DVD releases are region-specific (usually Region B/2). Please check the product description carefully before purchasing to ensure compatibility with your player.
What is your return policy for damaged items?
If your item arrives damaged or defective, please contact our support team within 14 days of receipt with photos of the damage. We will provide a free replacement or a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Do you offer exclusive limited edition collectibles?
Yes, we frequently release limited edition box sets and merchandise. These are sold on a first-come, first-served basis and often include exclusive artwork and bonus features not found in standard editions.